How to make a chip transaction
You can now fuel more securely at chip-enabled terminals by following these steps:
1. Insert card and wait
Insert the card chip-side first into the point-of-sale terminal. Leave it in the terminal until the transaction is complete or until you are prompted to remove it.
2. Enter your credentials
Enter your odometer and driver ID number, if applicable.
3. Remove your card when prompted
Wait for the terminal to indicate that the transaction is complete, then remove your card. Do not remove until prompted.
Using your card at non chip-enabled locations?
When using your card at locations that are not chip-enabled, your experience may vary. You may be prompted to take other action or to go inside the store to complete the transaction. Please follow the on-screen instructions.
Download this guide and share with your drivers for instructions on using their new chip cards.
FAQs:
What are chip cards?
Sometimes known as EMV or chip-enabled cards, chip cards use embedded microprocessor chips to store and protect important data, which makes the card more resistant to fraud. You are likely already using a chip card in your daily life.
Why am I receiving new chip cards?
The technology that supports a chip card is the best method to ensure the safety and security of your business fleet cards. This helps reduce unauthorized access to your card information and any subsequent fraudulent use.
Does this change mean I have a new account number or driver/vehicle identification numbers?
No, your existing account number and driver/vehicle identification numbers have not changed.
Will chip cards still have a magnetic stripe?
Yes. There is both a magnetic stripe and a chip on the new cards. In some cases, if a point-of-sale system cannot process chip cards, you will use the magstripe to complete the transaction.
Will any other features change?
No. Your chip cards will continue to provide the same features and benefits as before.
If you have additional questions, feel free to call the number on the back of your card or on your invoice to speak with a customer service representative 24 hours a day, seven days a week.