Delight members with more than just a card.
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Bring more value to your Medicare Advantage Supplemental Benefits offering
Supplemental benefits simplified for you and your members.
Provide members attractive supplemental benefits and a flexible, simple way to use them. WEX’s full-scale platform and flex card for supplemental benefits and rewards completes your plan offering, giving you a competitive advantage while ensuring that your plan is in compliance.
More Value. More Member Satisfaction
With WEX technology, your members will have flexibility when it comes to using their supplemental benefits.
Simple & Easy to Use
WEX makes it simple by allowing members to shop for eligible grocery and over-the-counter (OTC) products the way they choose – either online through the WEX member portal or at a physical network retail location.
WEX’s Medicare Advantage marketplace offers fast, free delivery and hundreds of product options to make this ideal for members who:
– Live in rural areas
– Prefer online shopping
– Need to shop from home
Spending flexibility
Flex cards for supplemental benefits and rewards can be used at the point of sale.
Our large and growing retailer network makes it easy for members to spend their funds on the eligible products and services.
More clarity, less confusion
Account details are easy to access via our mobile app, online portal, member services, and automated phone line:
– Real-time balances
– Transactions
– Reimbursement requests
– Lost/stolen card assistance
– And more!
Our in-app barcode scanner helps members quickly identify eligible products and where to find them.
Strategic Funding, Service, and Partnership Models
Stay on budget, support your members, and grow membership as a WEX partner.
Financial control
Our simple funding model allows for reduced administrative burden, operational scale, and real time claim funding.
Smarter rewards
Reloadable rewards let you retain unused member incentive dollars, even if the card is lost or stolen — 20% to 30% savings on average compared to pre-purchased gift cards.
Plan configuration
Apply spending controls at the segment and/or population level, and apply SKU-level restrictions on food, OTC, and healthcare items.
Vendor flexibility
We have a large and growing marketplace, and we’ll work with the vendors you bring to the table so that your members’ needs are met.
Member-driven agility
Easily modify your supplemental benefits offering to stay competitive in your market.
Offer benefits across multiple populations including those who qualify for non-SNP, C-SNP, D-SNP, SSBCI, and dual-eligibility plans.
Service your way
You can take member calls, or we can. We offer an array of service plans that include support of functions like plan setup, manual reimbursement, and file processing.
Brand recognition
Your brand is presented clearly on our private label card and technology platform so that your members know who you are.
Expert support
Your support team includes a Partner Account Executive who wins when you do. They’ll even help you educate brokers about your offering!
24/7 enablement tools
Get an extra boost of support to drive enrollee engagement with access to our customizable resources.
Full-Scale Platform and Flex Card
End-to-end agility and simplicity is possible for your Medicare Advantage supplemental benefits offering.
- Boost member confidence by offering a familiar spending experience with a Mastercard or Visa for supplemental benefits.
- Simplify administration by using your brand within the WEX member portal, or integrate the complete member reimbursement experience into your existing health plan portal.
- Prioritize CMS compliance by using pre-built templates to send CMS-compliant mail, such as denial letters and account statements, in addition to using custom spending controls.
- Protect member data with world-class security. We’re HITRUST and PCI DSS certified, HIPAA and SOC 1/2 compliant, and more.
- Prepare for bid submission cycles with WEX analytics. You get insight into seven key metrics that can be used to assess plan performance, inform your utilization goal strategy, prepare for plan design changes, and estimate future budgets — BEFORE it’s time to evaluate bids.
The WEX difference:
We’ve been transforming benefits delivery for health plans for decades.
Health plans choose WEX for a stable, compliant, and flexible way to deliver benefits like expanded coverage to Medicare beneficiaries, rewards to Medicaid members, and a suite of traditional employee benefits.
Medicare Advantage 2025 Compliance Preview
Listen in to our exclusive Q&A with John Selby, Chief Strategy Officer at Rebellis Group, as he details what should be top of mind for health plan leaders as they refine their 2025 Medicare Advantage strategies.